The World’s Most Recognised Customer Feedback Kiosk.
Trusted by organisations across Australia, New Zealand, and the Pacific for over 12 years, the HappyOrNot Smiley Touch and Smiley Terminal deliver the highest response rates of any feedback solution on the market. One press. Real-time results. Actionable insights your team can use today
Over 1 billion feedbacks collected globally via HappyOrNot Kiosks
HappyOrNot Feedback Kiosks
HappyOrNot kiosks, the easiest and most effective way to discover the reason behind emotions. The Smiley Kiosks are the perfect solution for on premise locations, enabling your customers to provide feedback in the moment at the experience.
Engaging Customer Interface
Our Smiley faces are fun and encourage feedback.
High Response Rates
Our Kiosks are recognisable, customers just know what to do, maximising feedback
Deploy In minutes
Quick and simple to set-up in under 5 minutes with no IT requirements.
We have a kiosk for every need
Smiley Terminal
Four Physical buttons – press and go
More than a simple pulse, captures the When, Where and What.
Great for high traffic areas i.e. busy airport security zones, theatres, bathrooms, sport stadiums, transport (busses, ferries, trains). Where people do not have time to provide deep feedback.
Powered by standard batteries with a 12 month+ battery life, no external power is required, no Wi-Fi just mobile network access.
Simple A4 question poster above the unit designed to attract maximum feedback. Assign surveys to kiosks in the reporting portal.
Perfect when volume of data matters most.
Multiple mounting options to suit your environment, stand, wall, rail, table, and mini.
Smiley Touch
Touchscreen Smileys with follow up reason selection and open comments
Captures the When, Where, What, Why and Who (demographics add on)
Great for capturing feedback across areas where it is important to understand the why, the reason behind the press. Suitable for any environment where you interact with customers and your community.
Quick to set-up, plug it in and you are up and running, connecting via the mobile network or wi-fi.
Manage the kiosk remotely in the reporting portal and push your surveys to the applicable kiosks.
Perfect when depth of insight matters most.
Multiple mounting options to suit your environment, stand, wall, and table.
Quick to deploy
From Order to Deploy in under 12 business days, real time feedback has never been this quick to obtain.
Ship
Once the order is signed, kiosks arrive in 10 business days
Train
A quick 60 minute training session and you are ready to create your survey and analyse the data
Communicate
Communication to stakeholders (internal and external) is critical to ensuring success.
Deploy
Deploy the kiosk to the desired location in under 10 minutes and watch the feedback flood in, in real time.
Feedback accessible in real time via the HappyOrNot Analytics Portal
All feedback from your kiosks flows directly into the HappyOrNot reporting portal — in real time. View results by location, time of day, day of week, or time period. Set satisfaction targets and receive automated email reports daily, weekly, or monthly. Share live results on your office info screens. Export to PDF, Excel, or PowerPoint for leadership reports.
“Previously, we had blind spots in the management of our facilities. As a result of using HappyOrNot, we no longer have those blind spots anymore.”
Rebekah Schulz, Former Director of Community & Culture, Georges River Council
See how you could use the Kiosks in your industry
Ready to see the kiosks in action?
Book a 30-minute demo and we’ll walk you through a live kiosk demonstration tailored to your industry.
HappyOrNot Kiosk Features and capabilities
Feature / Capability
Smiley Terminal
Smiley Touch
Capture feedback via pressing a smiley face
Capture the root cause of the issue, via selecting a follow up option (Can be different by green or red response) and by leaving a comment
Ability to enter open feedback comments
Ability to brand the Touch User interface screen with logo, text and colours
Ability to display a QR code on the thank you page to drive further engagement. QR code can redirect to website to email.
Ability to customise the Thank you page text
Create and manage the survey in the reporting portal administration
Create Multi Day Surveys
Supports over 30 survey display languages
Does not require an any external power
Requires power plug, but once fully charged has around 5-7 hours if unplugged
Connects via Mobile Phone Network
Connects via Wi-Fi
Location of kiosk (experience point) is recorded to enable reporting by location
Can be branded with your logo or custom design (Stand variant)
Can be deployed as a Kiosk Stand
Can be deployed with a Table Stand
Can be deployed to be mounted on a Wall
Can be deployed to be mounted on a Rail
Can be deployed in a mini format
Real time feedback Alerts can be triggered on button presses
Over the cloud software updates
HappyOrNot AI categorises comments in real time
HappyOrNot AI Open Feedback Insights
AI Pattern detection to identify improvement opportunities
Ability to capture contact details (premium feature)
Ability to capture demographic details (premium feature)
Ability to automatically remove repetitive feedback
Ability to display an NPS survey and 5 scale feedback response (premium feature)
Smiley Touch™
HappyOrNot Smiley feedback terminal is the most versatile kiosk, enabling you to capture the “why” behind the smiley face chosen. All a customer needs to do is press a smiley face in the customer feedback touch screen kiosk, select a reason for the smiley chosen and then provide comments if they want to. You control the question and the follow up options through the reporting portal and the kiosks are remotely updated.
Simple Set-up
Quick assembly, with only power required to get you up and running.
Connects via Mobile or Wi-fi network
No IT required, plug and play.
Root Cause Analysis
Uncover the reason behind the press with follow up and open comments.
Multi day surveys
Ask a different question at a different time in the day or week.
Cloud based updates
Automatic and free software updates.
Multi Language Support
Display up to 8 languages for a customer to select.
Multiple Variants
Deploy on a stand, or on a table or on the wall.
Real Time Feedback
Responses are sent to the reporting portal in real time.
Branding Options
Optionally you can brand the Kiosk with your logo or full design. Ability to change the colours of the buttons to match brand and display a logo on the screen.
AI Enabled
Use AI to uncover insights from the comments left by your customers or employees
Real Time Alerts
Set alerts for positive and negative feedback, and receive notifications via the mobile app to an alert. Collaborate and comment on the alert to manage the incident.
Single Sign On
Manage user credentials centrally. Single Sign on is available to all packages as standard.
Open Feedback
Collect Open Feedback from survey participants, with the ability to target the open feedback request based on Smiley Face response.
Promo Screen
Customise the flow to include a targeted Promotional engagement screen, to drive online activity i.e. loyalty sign up, campaigns, service centre etc.
Smiley Terminal™
Quick and easy feedback for high traffic zones, maximise feedback from everyone. Just a simple press of one of the 4 physical smiley faces is all that is required to give feedback.
Fast Set-up
Ready to use in minutes, quick assembly and question presented on an A4 or A3 poster.
Connects via Mobile Network
Data is sent to the reporting portal via a built in SIM Card
Unbeatable response rates
All it takes a simple press of a button. Great for high traffic zones.
No Cables required
Powered by batteries, means you can place it anywhere, safely.
Multiple Variants
Deploy on a stand, wall, table, or rail.
Unlimited Surveys
Unlimited number of surveys and responses.
Branding Options
Optionally you can brand the Kiosk with your logo or full design.
Single Sign On
Manage user credentials centrally. Single Sign on is available to all packages as standard.
Real Time Alerts
Set alerts for positive and negative feedback, and receive notifications via the mobile app to an alert. Collaborate and comment on the alert to manage the incident.
Additional Premium Features
The Smiley service is packaged into 2 packages, Essentials and Professional. In addition to the features listed above, the following premium features are provided as part of the Professional version.
Feedback Guard for Touch
Prevent repetitive feedback from the same person within a 15 minute window.
Capture Contact Details
Let your customers choose if they want to provide you with contact details. If left, an alert is sent to the assigned users to make contact with the Customer.
Foresights
Let the power of AI identify patterns in your data and notify you when there is change to the norm.
Connect external Tools
Connect the HappyOrNot data set to other systems via the HappyOrNot API.
Demographics
Using Facial AI Vectors to categorise feedback givers Gender and Age group to provide deep insights into your customer base.