Measuring Feedback in Physical Locations
Find out about how we enable customers to collect feedback in physical locations.
Smiley Kiosks
Measuring Feedback in Physical Locations – Smiley Customer Feedback Kiosks
Customer satisfaction kiosks, the easiest and most effective way to discover the reason behind emotions. The Smiley Kiosks are the perfect solution for on premise locations, enabling your customers to provide feedback in the moment at the experience.
Our smiley feedback terminal is the most versatile kiosk, enabling you to capture the “why” behind the smiley face chosen. All a customer needs to do is press a smiley face in the customer feedback touch screen kiosk, select a reason for the smiley chosen and then provide comments if they want to. You control the question and the follow up options through the reporting portal and the kiosks are remotely updated.
Engaging Customer Interface
Our Smiley emotions are fun and encourage feedback.
High Response Rates
Our Kiosks are recognisable and customers just know what to do, maximising the feedback that you obtain.
Ready to use in minutes
Quick and simple to set-up in under 5 minutes with no IT requirements.
Smiley Touch
The most versatile kiosk, enabling you to capture the “why” behind the smiley face chosen. All a customer needs to do is press a smiley face, select a reason for the smiley chosen and then provide comments if they want to. You control the question and the follow up options through the reporting portal and the kiosks are remotely updated.
Simple Set-up
Quick assembly, with only power required to get you up and running.
Connects via Mobile or Wi-fi network
No IT required, plug and play.
Root Cause Analysis
Uncover the reason behind the press with follow up and open comments.
Multi day surveys
Ask a different question at a different time in the day or week.
cloud based updates
Automatic and free software updates.
Multi Language Support
Display up to 8 languages for a customer to select.
Multiple Variants
Deploy on a stand, or on a table or on the wall.
Real Time Feedback
Responses are sent to the reporting portal in real time.
Branding Options
Optionally you can brand the Kiosk with your logo or full design.
AI Enabled
Use AI to uncover insights from the comments left by your customers or employees
Real Time Alerts
Set alerts for positive and negative feedback, and receive notifications via the mobile app to an alert. Collaborate and comment on the alert to manage the incident.
Single Sign On
Manage user credentials centrally. Single Sign on is available to all packages as standard.
Smiley Terminal
Quick and easy feedback for high traffic zones or where the customer might be technically challenged. All a Customer is required to do is press one of the 4 physical smiley faces to give feedback.
Fast Set-up
Ready to use in minutes, quick assembly and question presented on an A4 or A3 poster.
Connects via Mobile Network
Data is sent to the reporting portal via a built in SIM Card
Unbeatable response rates
All it takes a simple press of a button. Great for high traffic zones.
No Cables required
Powered by batteries, means you can place it anywhere, safely.
Multiple Variants
Deploy on a stand, wall, table, or rail.
Unlimited Surveys
Unlimited number of surveys and responses.
Branding Options
Optionally you can brand the Kiosk with your logo or full design.
Single Sign On
Manage user credentials centrally. Single Sign on is available to all packages as standard.
Real Time Alerts
Set alerts for positive and negative feedback, and receive notifications via the mobile app to an alert. Collaborate and comment on the alert to manage the incident.
Plus Giving feedback is safe using HappyOrNot
Antimicrobial protection
The Antimicrobial protective screen and button covers, prevents virus transmission including Covid-19.
Sanitiser holder
For peace of mind, sanitiser holders can be easily attached to the Smiley Kiosks
Touchless and Gestures
Smiley Link enables a customer to scan a QR code or go to a URL to provide feedback on the device.
Additional Premium Features
The Smiley service is packaged into 2 packages, Essentials and Professional. In addition to the features listed above, the following premium features are provided as part of the Professional version.
Feedback Guard For Touch
Prevent repetitive feedback from the same person within a 15 minute window.
Capture Contact Details
Let your customers choose if they want to provide you with contact details. If left, an alert is sent to the assigned users to make contact with the Customer.
Foresights
Let the power of AI identify patterns in your data and notify you when there is change to the norm.
Connect external Tools
Connect the HappyOrNot data set to other systems via the HappyOrNot API.
Demographics
Using Facial AI Vectors to categorise feedback givers Gender and Age group to provide deep insights into your customer base.
How much does all of this cost, I hear you asking?
Find out how other customers utilise the Smiley Kiosks in your industry
Ready to get in Touch
Take the lead in community engagement with real-time feedback, enabling smarter, data-driven improvements that truly enhance services.