Analysing open feedback is now faster and easier than ever with Spotlight and Categories, our AI-enhanced open feedback tools.
Open Feedback Spotlight
Open feedback spotlight is a summary created HappyOrNot AI to make it easy to analyse the feedback and make improvement actions.
HappyOrNot’s new open feedback Spotlight instantly uncovers key themes, trends, and areas for improvement—no manual analysis needed. Unlike generic AI, our uniquely trained model delivers real world insights, cutting through the noise to reveal what matters most so you can take action with confidence.
The Open Feedback Spotlight will be accessible from within the reporting portal but also a link will be included in all performance reports that are emailed to users. Watch this short video to see how it works below.
Open Feedback Categories
Automatically organise open feedback into themes, highlighting operational pain points, improvement areas, and staff-related feedback, making it easier to act
When open feedback categories are enabled, all new open feedback is automatically processed and categorized by the HappyOrNot AI into these categories: Spam, Profanity, Harmful, Relevant, Room for improvement, Personal feedback.
Users can filter on the categories to view the individual feedback or can use the new Feedback spotlight to create a summary of the filtered data.
The Open Feedback Categories will be accessible from within the reporting portal.