Listen to your citizens and thrive as a community
Discover how Push My Button can help you leverage industry-leading feedback solutions to enable real time community engagement across your facilities.
You won't be alone in your decision we work with lots of Councils and Departments already
Local councils play a vital role in delivering essential services to communities, from libraries and customer service counters to public transport and recreational facilities. However, many councils and Government departments face a common challenge: how to effectively gather and act on real-time citizen feedback.
Many Councils and Government departments rely on feedback methods that don’t provide the full picture of community sentiment. Here’s why traditional surveys often fail:
- Low Response Rates: Few residents take the time to fill out lengthy surveys.
- Delayed Insights: By the time feedback is analysed, weeks or months have passed.
- Limited Reach: Only the most vocal residents provide input, missing broader community sentiment.
Without real-time feedback, Councils and Governments are often left reacting to problems rather than preventing them.
And the numbers speak for themselves
<10%
response rate of traditional surveys, making it hard to gather a representative picture.
>50%
of feedback collected is outdated by the time it is reviewed, reducing the impact of improvements
70%
of councils struggle with low engagement in customer satisfaction initiatives due to lengthy or complex feedback processes
One Size Doesn’t Fit All: Smarter Feedback for Every Council or Government Service
Kiosks for Public Service Spaces
Libraries, service centres, recreation centres, airports, community sites, and museums are ideal for the HappyOrNot Smiley Kiosk.
The HappyOrNot kiosk give citizens and visitors an easy way to share real-time feedback on the spot—no more paper forms or lengthy website surveys to complete.
QR Codes + NFC for Outdoor and Exhibition Spaces
Parks, public toilets, exhibition spaces, and community events are perfect for the Smiley Sign. With a quick tap of a phone or a simple QR code scan, visitors can instantly share their feedback using a smiley face and optional comment—capturing real-time insights effortlessly.
Website Smileys for Online Resource Engagement
Measure the usefulness of your website content or online business processes with a simple to deploy Web Smiley. Providing a consistency between the physical and digital environment.
Email Smileys for outbound Communications
Measure the usefulness of your website content or online business processes with a simple to deploy Web Smiley. Providing a consistency between the physical and digital environment.
With the feedback in one place
No matter which Smiley solution you use, all feedback is available in real time through our reporting portal. Spot trends, identify areas for improvement, and enhance your services with ease. Enjoy unlimited user access—whether through the portal, mobile app, or convenient daily, weekly, or monthly email reports.
Why Choose HappyOrNot?
More feedback, more often
Simple feedback submission for customers, visitors, or casual browsers, drives repeat feedback and maximises volume.
Real-time results
Simple feedback submission for customers, visitors, or casual browsers, drives repeat feedback and maximises volume.
Actionable insights
Act quickly with access to reliable and real-time customer feedback surveys.
Measure every experience
Measure customer satisfaction across all platforms from online to in-person.
“Previously, we had blind spots in the management of our facilities,” Rebekah explains. “It’s not enough to know the number of people coming through the door. Maybe there are half a million people coming through every year and that’s fantastic, but are they actually satisfied day to day with your service? We didn’t know the answer to that from day to day. As a result of using HappyOrNot, we no longer have those blind spots anymore.”
Rebekah Schulz, Director of Community and Culture at Georges River Council
You won't be alone in your decision we work with lots of Councils and Departments already
We work with Customers across Australia and New Zealand
Push My Button Australia is a corporate partner with LG Pro (http://www.lgpro.com).
LGPro is the only membership organisation for people working in Victorian Local Government. we are an independent sector-specific group offering high quality, competitively priced professional development programs, networking events and conferences.
Ready to get in Touch
Take the lead in community engagement with real-time feedback, enabling smarter, data-driven improvements that truly enhance services.