“If someone is truly having either a great experience or bad experience at one of our stores, we’re finding that they’re using the opportunity of the HappyOrNot platform to let us know. It’s a great way for us to get real and accurate feedback from our customers without us physically standing across from them and asking.”
Geoff Given Chief Operating Officer, Good 2 Go stores
Read the full article here https://www.happy-or-not.com/en/insights/customer-story/case-good-2-go-stores/