AI Powered Open Feedback
Analysing open feedback is now faster and easier than ever […]
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insights
Webinar – The Importance of Capturing Citizen Feedback in 2025
Our recent webinar is now live and open for anyone
Webinar – The Importance of Capturing Citizen Feedback in 2025 Read More »
How Does Your Council Compare? Public Sector Customer Satisfaction Benchmarks for 2025 Australasia.
Public sector organisations are the backbone of our communities—providing essential
Measuring Customer Experience – Physical Kiosks Or Digital?
In today’s fast-paced world, understanding customer satisfaction and employee engagement
Measuring Customer Experience – Physical Kiosks Or Digital? Read More »
How does your airport operations compare?
Ever wondered how your airport measures up to other global
How does your airport operations compare? Read More »
Customer Satisfaction Score (CSAT) Vs Net Promoter Score (NPS) Vs Customer Effort Score (CES)? What does HappyOrNot do better?
What does HappyOrNot do better CSAT, NPS or CES? Actually HappyOrNot can do all three.
Still looking to measure customer satisfaction but struggling to assemble the business case?
When you pull together a business case a couple of key areas are critically important:
The cost of not doing it vs
The benefit’s of doing it
So lets take a look at these and provide some pointers that might help you with the business case of implementing a Customer Experience program.
Listen To How Our Local Council Customers Are Using HappyOrNot
Find out how our local government customers are using happyOrNot
Listen To How Our Local Council Customers Are Using HappyOrNot Read More »
Help your managers Optimise Operational Efficiency
Find Out How HappyOrNot Smiley Kiosks Can Fix Poor Time Management And Maximise Operational Efficiency
Help your managers Optimise Operational Efficiency Read More »
How To Improve Customer Satisfaction With HappyOrNot Smiley Faces
In this short video you will see how easy it is to identify a couple of focus hours that will result in improved customer experience at a location level, when using HappyOrNot.
How To Improve Customer Satisfaction With HappyOrNot Smiley Faces Read More »