Listen to your Residents and thrive as a community
Discover how Push My Button helps aged care providers capture real-time feedback from residents and their families across care, dining, activities, and every shared service — and use it to raise standards, meet accreditation requirements, and build the trust of the people who matter most.
The Challenge Facing Aged Care Providers
Your residents experience your care every single day. The question is whether you’re really hearing them.
Capturing genuine, regular feedback from elderly residents is harder than it sounds. Many are reluctant to raise concerns directly with staff — out of politeness, or simply because no easy mechanism exists. Visiting family members have equally important perspectives that often go unrecorded. And annual satisfaction surveys are too infrequent and too far removed from the moment of experience to reflect what’s actually happening day to day.
Here’s why traditional approaches fall short:
- Annual surveys miss the day-to-day: Trends, dips, and improvements between surveys are completely invisible.
- Residents hesitate to complain: Dissatisfaction accumulates quietly and often only surfaces through family complaints or accreditation visits.
- Families feel unheard: Visitors notice things residents may not report — but without a simple mechanism to capture that view, it goes unrecorded.
- No touchpoint visibility: A single satisfaction score tells you nothing about whether the issue is dining, activities, care quality, or facility maintenance.
- Digital barriers: Smartphone apps and online surveys don’t work for a large proportion of aged care residents. The feedback tool needs to require zero technology literacy.
Without continuous, easy-to-give feedback, aged care providers are left responding to complaints rather than preventing dissatisfaction.
The Right Tools for Aged Care — Simple by Design
The Smiley Terminal — Four Buttons. One Press. Nothing Else.
For residents living with dementia, cognitive decline, or conditions that make touchscreens difficult to use, the Smiley Terminal is the right tool. There is no screen to navigate, no sequence of steps, and no digital interface whatsoever. Just four large, physical smiley-face buttons mounted at an accessible height — including wheelchair height. One press. Done.
Battery-powered and SIM-connected, the Terminal needs no power socket and no network access, so it can be placed anywhere in a facility without installation complexity. It arrives ready to use and starts collecting data immediately.
For the highest-traffic moments where volume of responses matters most — meal service exits, activity exits, the reception foyer — the Terminal delivers maximum participation with the lowest possible barrier. Every resident who passes has a genuine, unaided opportunity to be heard.
The Smiley Touch — When You Need to Know the Why
For residents and visitors who are comfortable with a touchscreen, the Smiley Touch goes a step further. After the initial smiley rating, they can optionally select what drove their experience — was the dining dissatisfaction about food quality, wait time, or portion size? That contextual follow-up turns a rating into an operational signal your team can act on directly.
The Touch works well at locations where visitors and family members are the primary audience — reception desks, on-site cafés, allied health areas — where smartphone-era touchscreen comfort is higher and the richer feedback format adds real value.
All Your Feedback in One Reporting Portal
All feedback across every facility, wing, and service area flows into the same HappyOrNot reporting portal in real time — accessible via browser or mobile app.
- Real-time alerts when satisfaction drops at any service point, so issues are addressed the same day
- Hourly and daily trend data to align staffing, meal planning, and activity scheduling
- Multi-site benchmarking to identify which facilities are performing well and which need support
- Automated daily, weekly, and monthly reports for facility managers, regional directors, and quality teams
- Unlimited user access — no per-seat licensing
The reporting portal is also a compliance asset. When an accreditation visit requires evidence of continuous consumer feedback, you have a documented, time-stamped record of resident and visitor satisfaction across the full period of your deployment.
Where Feedback Is Captured Across an Aged Care Facility
Dining Room
Mealtimes are among the most important daily experiences for residents. A Smiley Kiosk at the dining room exit captures feedback after every meal service — breakfast, lunch, and dinner tracked separately — revealing patterns that a monthly survey would never surface.
Reception and Main Entrance
The reception area is where visitors and family members naturally pause. A device here captures the visitor perspective independently from resident feedback, giving managers a view of how the facility looks to the people making ongoing judgements about their loved one’s care.
On-Site Café
Many facilities operate a café serving residents, visitors, and the broader community. A Smiley Touch at the café exit captures this hospitality experience separately — giving the café team and facility management their own performance data.
Activity and Lifestyle Programmes
A Terminal at the exit from activity spaces gives lifestyle coordinators direct feedback on which programmes residents are enjoying — informing planning decisions with real data rather than observation alone.
Care Wings and Nursing Stations
A Smiley Kiosk placed in a wing common area, with the question rotated periodically across care quality, responsiveness, and resident wellbeing, gives wing-level insight that is particularly valuable in multi-wing facilities where care quality may vary between teams or shifts.
Measurable Benefits for Aged Care Providers
1. Meet the Aged Care Quality Standards with confidence
Continuous, documented feedback from residents and visitors provides the evidence base that supports accreditation — demonstrating that your organisation genuinely listens and acts on what it hears, every day, not just at survey time.
4. Benchmark across facilities and identify where support is needed
For multi-site providers, the reporting portal shows how every facility is performing side by side. A consistent dip in dining satisfaction at one site can be investigated and supported before it surfaces at a regulatory review.
2. Hear from residents who would never fill in a form
The Terminal’s physical buttons require nothing from the resident except a single press. No literacy, no dexterity, no technology familiarity required — making the feedback far more representative of true resident sentiment than any written survey.
5. Give your staff a reason to be proud
Positive feedback flows through the same system and staff can see it. In an industry with high turnover and significant wellbeing pressures, seeing that residents value their work is a meaningful and specific form of daily recognition.
3. Respond to issues the same day — not the same quarter
Real-time alerts mean that when satisfaction drops at the dining room or a care wing, the relevant manager knows immediately. In aged care, speed of response is the difference between a problem resolved and one that compounds into a formal complaint.
A collection of our amazing clients
We work with Customers across Australia and New Zealand
“We were looking for a simple system that was user friendly but could give us layers of data that we could gain information to make improvements to our systems and processes”
Shawn Bergquist, Past CEO/Director of Nursing, Coffs Coast
How Much Does All Of This Cost, I Hear You Asking?
Ready to Start Genuinely Listening?
Push My Button has been helping aged care providers across Australia and New Zealand capture real-time resident and visitor feedback for over ten years. We understand the care environment, the regulatory context, and the unique accessibility needs of an elderly resident population.
Whether you operate a single residential facility or a multi-site network, we have a solution that fits your residents, your visitors, your compliance requirements, and your team.